Customer Sales Service Advisor (Reservationist)

The Purpose of the job

The Reservations Centre is a fast moving environment, dealing with a diverse range of customers booking Coach, Flight or Ocean Cruising Holidays. Every call is different which makes the job varied and interesting. Your key aim is to provide a high level of customer service & create opportunities for customers to feel comfortable in booking holidays with Travelscope and to offer additional options for customers to purchase.

Accountabilities

• Answer incoming telephone calls in line with Key Performance Indicators & Targets
• Receive and handle all enquiries and bookings in an efficient, timely and courteous manner, taking every opportunity to maximise number of bookings, cross-selling as appropriate
• Maximise revenue on each booking by selling insurance and excursion packages etc
• Secure business by credit/debit card sales whenever possible
• Liaise with all other departments where necessary to answer and process customer queries quickly and efficiently
• Administer tour amendments/cancellations if required
• Entry of daily booking forms onto reservations system as and when required
• Assistance may be required in other aspects of the department
• Attend weekly training
• Attend educational or training course as required
• Any other duties specified by your Supervisor or Manager

Skills and Experience

• Good telephone manner is essential. Reservations experience is not required, the desire to succeed and provide exceptional levels of service is a must
• Competent user of Microsoft packages
• General customer service or transferable life skills are needed

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