Holiday Services Administrator

The Purpose of the job

To provide administrative support to the Holiday Services Department. The post holder will be required to work flexibly, in a busy office environment. It will be necessary to assist, or cover for, other administrative staff during periods of absence.

Key Responsibilities

• Assist with general research for the department and compile complaint letters to passengers
• Establish good relationships and liaise with suppliers (eg coach companies)
• To conduct essential research, to obtain evidence required for legal cases
• To deal with incoming telephone calls efficiently and in a courteous manner
• Questionnaire and complaint analysis
• To assist with lost property queries and ensure location and return to the customer in line with company policy
• To order and issue stationery as and when required by the department

Any other duties commensurate with the post and as directed by management

Personal Specification
Essential:

• Customer service experience
• Proven ability to write business letters
• Excellent communication skills both oral and written
• Team player
• Good working knowledge of Microsoft Office packages along with good keyboard skills
• Attention to detail
• Administration and organisational skills

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